Refund Policy

Zajl & Partners Consultancy (“we,” “us,” or “our”) strives to deliver high-quality advisory services. This Refund Policy explains the circumstances under which you may request a refund, how requests are handled, and any fees that are non-refundable. By engaging our services, you agree to the terms below.

1. Scope

This policy applies to all fees paid for our advisory services, including but not limited to:

• Company Formation
• Investment Advisory
• Residency Visa Assistance
• Training and Certification
• Tourism Planning
• Migration Counseling

Fees for third-party charges (government, licensing, translation, courier, etc.) are handled separately (see Section 4).

2. Eligibility for Refund

You may request a refund if your request meets the following criteria:

1. Service Not Commenced
   • You withdraw or cancel before we have begun substantive work on your file.
2. Material Breach
   • We materially fail to deliver the service described in our Engagement Letter or Proposal.
3. Duplicate Payment
   • You have inadvertently paid the same invoice more than once.

Requests must be submitted in writing within 14 days of the payment date.

3. Non-Refundable Fees

The following are strictly non-refundable:

• Deposits: Any deposit or retainer fee expressly stated as non-refundable in your Engagement Letter.
• Third-Party Charges: Government filing fees, visa application fees, translation costs, courier charges, certification fees, and any other charges paid to external entities.
• Work Completed: Proportionate fees for work already performed up to the date of cancellation, calculated on a time-incurred basis at our standard hourly rates.

4. How to Request a Refund

To request a refund, please:

1. Email [email protected] with subject line “Refund Request – [Your Name/Company]”
2. Include in your message:
   • Invoice or payment reference number
   • Date of payment
   • Reason for refund
   • Supporting documentation (if applicable)

We will acknowledge receipt of your request within 3 business days.

5. Review & Approval

• Verification: We will review your request, check payment records, and assess service status.
• Decision: Within 10 business days of receipt, we will notify you of approval or denial.
• Partial Refunds: If approved but services have commenced, we will calculate a prorated refund for unperformed work.

6. Refund Processing

• Method: Refunds are issued via the original payment method (credit card, bank transfer, etc.).
• Timing: Once approved, refunds are processed within 7–14 business days.
• Notification: You will receive an email confirmation when your refund has been issued.

7. Cancellation by Client

• Written Notice: To cancel services, send written notice to [email protected].
• Outstanding Fees: All fees for work already completed or non-refundable deposits remain due on cancellation.

8. Cancellation by Zajl & Partners

We reserve the right to terminate or suspend Services if:

• You breach these Terms or fail to pay fees when due.
• We determine a conflict of interest or ethical issue arises.

In such cases, any prepaid fees for unperformed work will be refunded, less any non-refundable charges.

9. Chargebacks & Disputes

If you dispute a charge with your bank or payment provider without first contacting us, we reserve the right to:

• Suspend all ongoing Services
• Recover any collection or legal fees incurred in addressing the dispute

We encourage you to reach out to us directly to resolve billing issues.

10. Changes to This Policy

We may revise this Refund Policy at any time. Updates will be posted on our website with a new “Last updated” date. Continued payment for or use of our Services after changes indicates your acceptance of the revised policy.